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RELAY SOUTH CAROLINA:
Relay Calls: IP / Video / AIM®

ABOUT...RELAY CALLSCALLER'S CORNERNEWS/EVENTSCONTACT US

TTY/VoiceVCOHCOCapTelSTSInternetOthers

Sprint IP Relay
www.sprintip.com

Sprint IP Relay (formerly Sprint Relay Online) is a service offered to deaf and hard of hearing individuals that allows them to place relay calls over the Internet via their computer or laptop. There is no need for traditional TTY equipment. The web interface can handle the conversation. Srepint IP Relay is a free service that combines traditional relay service with the ease of the Internet.

No International calls are allowed.

  1. Connect the Internet at
    www.sprintip.com.
  2. Type in the phone number you wish to call.
  3. Then click the yellow "Call Now " button to connect to a relay operator.
  4. The relay operator will dial the number and relay the conversation to and from your computer/laptop. Type in "GA" at the end of each message.
  5. When you finish conversation, type “SK” for "Signing Off" then click the "Disconnect" icon on the upper left of the screen
  6. A message "YOU HAVE SUCCESSFULLY DISCONNECT YOUR CALL" appears on the screen letting you know that the call has been disconnected.

The benefits of using SRO include:

  • Enabling the ASL user to communicate in his/her native language
  • Vastly increased communication speed

Features includes:

  • Language preferences (English, Spanish, or French)
  • Color and text size options
  • Print and save conversations
  • Split screen
  • Online help
  • Sprint Relay Customer Service connection

Sprint Video Relay

NOW AVAILABLE!

NEW FEATURE!


Sprint Video Relay Service (VRS), is an exciting new supplement to the traditional TTY relay service. The new service provides American Sign Language users with an attractive alternative that offers them the opportunity to communicate by video conferencing, using their native language, which may be preferred over the traditional TTY relay service.

The benefits of using VRS include:

  • Enabling the ASL user to communicate in his/her native language.
  • Vastly increased communication speed.
  • Enhanced communication, with use of facial expression and body language cues.
  • Removal of communication barriers for slow typists and/or exclusive ASL users.
  • No GAs or SKs needed
  • Ability to make interruptions.
  • Ability to work efficiently with automated telephone transfer systems.
  • Functional equivalency of making phone calls. The FCC strongly encourages the use of video interpreting service throughout the United States.

South Carolina Video Relay Service makes clear telephone communication a breeze.

Webcam and PC Only:
If you are calling VRS through your computer, it is recommended to use a Logitech webcam.
www.rscvrs.com

Videophone and TV Only:
If you are calling VRS through your TV, it is recommended to use a D-Link Videophone.
sprintvrs.tv (This is an IP address for D-link only)

For more information: www.sprintvrs.com

For Hearing Caller :
1-866-410-5787
Give an IP address, Sprint VRS Mail extension number, or ISDN number to video interpreter.

VRS Operating Hours:
Available 24-hours a day / 7 days a week


ISDN Hours
866-306-7740 (up to 384k)
Available 24-hours a day / 7 days a week


Spanish Translation VRS Operating Hours
Monday through Friday
6:00 AM - 7:00 PM CT

911 Emergency Calls
We strongly encourage you to dial 911 directly to receive prompt and faster emergency services via TTY or phone.

However, if an VRS emergency call reaches the Video Interpreter, the interpreter will do whatever is necessary to quickly handle the call and pass and relevant information to the emergency agency. We recommend that you verify your address, city and state so that the VRS emergency call can be processed quicker.

Please be aware that VRS emergency calls may take longer then dialing 911 directly.

AOL Instant Messenger® Relay
More choices. More flexibility.

Can you choose a more experienced relay service?  Yes you can.

Sprint, the nation's largest and most experienced relay provider, now offers Sprint IP using AOL Instant Messenger (AIM®).

How Does It Work?

- Go to AIM® and send an IM to the screen name "SprintIP" to make a relay call!

- Save SprintIP in your Buddy list and the next time you make a call, it will be at your fingertips!

- Type "Espanol" to connect with a Spanish relay operator!

- Type "Help" to connect to Sprint Relay Customer Service.

- Easy and convenient!  No “GA” needed. 

- Place Sprint IP relay calls with your Blackberry, Treo and Sidekick device or with ANY device that runs AIM®.

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